We do not accept returns, with the exception of manufacturer defect. Defective or damages include: broken pieces during shipping, warping, jewelry with visible breakage, mismatched or poorly sized jewelry. Defects or damages do not include jewelry that the customer ordered in the wrong size. We are not responsible in any way for lost jewelry or jewelry that has been broken once it is in a customer’s possession.
Evolve is not responsible to refund, exchange or credit your account with us for any jewelry that the customer cannot fit due to highly pierced lobes, scar tissue or crooked piercings. Under no circumstances will we exchange jewelry that has already been worn. All returns are eligible for exchange or store credit only. The decision as to the whether or not jewelry is defective will be solely up to our discretion. Please contact us within 15 days of purchase with any questions or concerns. Custom orders are final sale only. We cannot be responsible for making jewelry incorrectly if we were not provided with measurements.
All jewelry will ship with a hygienic seal to ensure cleanliness. Exchanges will be accepted only as long as the hygienic seal is not broken. There will be no exceptions. Customers are responsible for return shipping charges.
All orders will ship using USPS flat rate shipping including tracking. Basic shipping options do not include insurance. If shipping insurance, expedited shipping, or a different carrier is preferred please contact us before ordering. We are not responsible for orders lost during shipping. Most items will ship within 24-48 hours of cleared payment, however some items may take up to ten days to ship. If you have questions about projected shipping dates for a specific item please contact us before ordering.